Terms and Conditions
Price, Payment and voucher issue
- 1. Prices
Price quotations are subject to change without notice. If for any reason the price quoted is not correct, the team of Shuttlesfrombudapest.com will contact you for authorization. Tips/gratuities, baggage or personal insurance, beverages or food not described in the product’s description and all other purchases of a personal nature are not included.
- 2. Payment
All tours and transfer bookings must be pre-paid except otherwise stated by Paypal payment service. Payment will be listed as “Shuttlesfrombudapest” on the statement. We process payment in EUR.
- 3. Voucher issue
After payment, Shuttlesfrombudapest.com will send a confirmation / voucher by e-mail or by fax : this voucher has to be printed, as a proof of purchase, and will be presented to the service provider. All information regarding the travelers should be correctly given at the time of booking. All requests for modifications/amendments must be sent by email to Shuttlesfrombudapest.com. Shuttlesfrombudapest.com cannot be held responsible for any problem that may happen if you don’t receive or read carefully your confirmation / voucher. In case you have not received your voucher, you must notify Shuttlefrombudapest.com at least 72 hours before the date of service.
Cancellation, refund and procedure to cancel a booking
- 4. Cancellation fee / refund
Except otherwise stated, Tour or transfer or any product cancelled without due notice are subjected to a cancellation fee according to the following scale :
- 4.1 Short Tours/Attractions/products (with duration of one day or less) and not including train or flight ticket and/or overnight accommodation
– Cancellation more than 7 calendar days before the services begin : You will be charged a 5% cancellation fee. – Cancellation between 7 and 4 calendar days before the services begin: You will be charged a 20% cancellation fee. – Cancellation within 3 and 2 calendar days before the services begin : You will be charged a 50% cancellation fee. – Cancellation within 24 hours before the services begin, on the day of the services or after : You will be charged a 100% cancellation fee (no refund)
- 4.2 Special request / Private tours AND / OR Tours/Attractions/products including train or flight ticket and/or overnight accommodation :
– Cancellation more than 45 calendar days before the services begin : You will be charged 25% cancellation fee. – Cancellation between 45 to 16 calendar days before services begin : You will be charged 50% cancellation fee. – Cancellation 15 days or less before the service : you will be charged a 100% cancellation fee (no refund) – Cancellation the day of the services or after : You will be charged a 100% cancellation fee (no refund).
- 4.3 Please note that certain supplier apply more stringent cancellation fees, which might apply if relevant.
- 4.4 Procedure to cancel a booking :
– Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us. Shuttlesfrombudapest.com will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.
Disclaimer & Limitation of Liability
- 5. The liability of Shuttlesfrombudapest.com and its affiliate web sites is limited.
Shuttlesfrombudapest.com acts only as an agent for the passengers in all functions pertaining to tours, attractions, hotel reservations and accommodations, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond Shuttlesfrombudapest.com control. Shuttlesfrombudapest.com can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. Shuttlesfrombudapest.com and his suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members’ enjoyment and advantage. Shuttlesfrombudapest.com and its suppliers reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.
- 6. Health, Passport, & Visas
Each customer has to check he has the appropriate documents for his journey especially (but without limitation) if he booked tours, packages or transfers including flight or visit of a country different from the country of departure. He has to own and bring a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents.
- 7. Smoking restriction
Smoking on board coaches is strictly forbidden.
- 8. Luggages
One large luggage and one-two hand bags per person are accepted. About more luggages we need to be informed.
- 9. Complaints
Shuttlesfrombudapest acts as a mediating company between clients and local tour operators. In the unlikely event that you were not satisfied with your tour or transfer reservation, you may file a complaint within 1 month from date of service. A written documentation must be sent to our customer service team by email and this would be forwarded to the tour operator for investigation. Complaints received beyond the deadline can no longer be entertained and will not be eligible to any refund. Any booking made with Shuttlesfrombudapest.com will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of Shuttlesfrombudapest.com.